We obtain information about you when you use our website, for example, when you contact us about our services or to ask a question, or contact us through social media. The personal information we collect might include your name, address, phone number, email address, IP address, and information regarding what web pages are accessed and when.

We may use your personal information to:

• receive/reply to an enquiry that you have made;
• process appointments that you have booked;
• to carry out our obligations arising from any contracts entered into by you and us;
• seek your views or comments on the services we provide;
• notify you of changes to our services;
• send you communications which you have requested and that may be of interest to you. We will not contact you for marketing purposes unless you have given your prior consent.

We may use non-personal information about you such as IP address, device type or geographical location in order to monitor activity on our website to better understand how our website is being used, and what countries our visitors come from. This data is tracked by Google Analytics; for further information, see the Google Analytics privacy policy. However, we do not match your IP address to any other information that would identify you as a unique individual person.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or until such time as you request that we delete your information.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process payments or send the email newsletter). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

We may use Mailchimp (The Rocket Science Group, LLC), which we use to manage email marketing subscriber lists and send emails to our subscribers. Read their privacy policy.

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with a minimum 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear next to the web address.

Non-sensitive details (e.g., name, email address) are transmitted over the Internet, and although this website and any other systems we use for data capture use SSL protection, we cannot guarantee that the data will be 100% secure when it is transmitted. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us through enquiry forms, registration forms, or email enquiries, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

If you change email address, or any of the other information we hold is inaccurate or out of date, you can contact us here to request that we update it, or you can use the link included at the bottom of our email newsletter.

You have the right to ask for a copy of the information that we hold about you. You also have the right to request that we delete the information that we hold about you.

To make such a request, you can contact us using the form on this page.

This website uses cookies to generate user statistics such as which pages on our website were the most popular, how many visits we received from a certain country, or other stats that help us better understand our audience.

Cookies are small text files that are placed on your computer by websites that you visit. These pieces of information are used to make the website work or improve services for you through, for example:

• enabling a service to recognise your device so you don’t have to give the same information several times during one task
• recognising that you may already have given a username and password so you don’t need to do it for every web page requested
• measuring how many people are using services, so they can be made easier to use and there’s enough capacity to ensure they are fast

We sometimes embed photos and video content from websites such as YouTube and Flickr. As a result, when you visit a page with content embedded from, for example, YouTube or Flickr, you may be presented with cookies from these websites. We do not control the dissemination of these cookies. You should check the relevant third-party website for more information about these.

All recent versions of popular browsers (such as Internet Explorer, Google Chrome or Mozilla Firefox) allow you to control cookies. Typically, you can set your browser to accept or reject all, or certain cookies. You might, for example, be happy to accept a cookie that allows you to log in to a website, but prefer to reject any which are used to build a profile of your internet usage. You should also be able to set your browser to prompt you each time a cookie is offered.

Please be aware that restricting cookies may impact on the functionality of this website.

For more detailed instructions on how to control or delete cookies on different browsers, please visit www.aboutcookies.org

This website also uses tracking software provided by Google Analytics to monitor its visitors to better understand how they use it. Google Analytics will save a cookie to your computer’s hard drive, in order to track and monitor your engagement and usage of the website, but we do not use Google Analytics to save or collect personal information that can be used to identify you as a unique individual person. You can read Google’s privacy policy here for further information.

By accepting the Cookie Notification message or continuing to use our website, you are agreeing to this policy and providing your consent to our use of cookies in accordance with the terms of this policy.

Although this website strives to only include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

We keep this Policy under regular review. This policy was last updated on 20 November 2023.